Privacy Policy

Last updated:

Authentictruetra ("we," "our," or "us") operates the website authentictruetra.world (the "Site"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy provides a comprehensive explanation of how we collect, use, disclose, store, and safeguard your information when you access our Site, use our garden furniture repair and maintenance services, or interact with us through any other channel. By using our Site and services, you consent to the practices described in this policy.

Scope and Applicability

This Privacy Policy applies to all information collected through our Site, authentictruetra.world, including information you provide when submitting our contact form, requesting quotes, scheduling appointments, or communicating with us via telephone, email, or in person at our Santa Ana facility. It also applies to information we collect in connection with the repair, restoration, refinishing, and maintenance of your garden furniture, including chairs, tables, patio sets, wicker and rattan pieces, metal frames, and other outdoor furnishings. This policy does not apply to information collected by third parties, including websites linked from our Site or services we do not control.

Information We Collect

We collect information that you voluntarily provide to us when you interact with our business. This includes, but is not limited to, the following categories of personal information:

• Contact Information: Your full name, email address, telephone number, and physical address when you submit a contact form, request a quote, schedule a consultation, or communicate with us about your furniture repair project.
• Project Information: Details you provide about your garden furniture, including the type of items (chairs, tables, benches, loungers, bistro sets, etc.), materials (wood, metal, wicker, rattan, plastic), dimensions, condition, and photographs or descriptions of damage or wear.
• Service Preferences: Your preferred service options such as basic chair repair, table restoration, full set refurbishment, refinishing preferences, color or stain choices, and scheduling availability.
• Payment Information: When you pay for our services, we may collect billing address, payment method details, and transaction history. We do not store full credit card numbers; payment processing is handled by secure third-party processors.
• Communications: Records of correspondence, including emails, phone calls, and messages, relating to your inquiries, quotes, service agreements, and project status updates.
• Automatically Collected Information: When you visit our Site, we may automatically collect certain technical data such as your IP address, browser type, operating system, device type, pages visited, time spent on the Site, and referring URL. This information is collected through cookies and similar technologies as described in our Cookies Policy.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds: (a) your consent when you voluntarily provide information or accept our cookies; (b) the performance of a contract when we provide repair and maintenance services you have requested; (c) our legitimate business interests, such as improving our services, communicating with you, and operating our website; and (d) compliance with legal obligations, including tax, accounting, and regulatory requirements applicable to our garden furniture repair business in the United States.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries and providing quotes for garden furniture repair, restoration, refinishing, and maintenance services.
• Scheduling appointments, consultations, and service visits, and coordinating pickup and delivery of your furniture when applicable.
• Communicating with you about the status of your repair project, including progress updates, completion notifications, and delivery or pickup arrangements.
• Processing payments and maintaining financial records in connection with our services.
• Providing customer support and addressing any questions, concerns, or feedback you may have about our work.
• Improving our Site, services, and business operations, including analyzing usage patterns and enhancing user experience.
• Sending service-related communications, such as care instructions for your restored furniture or reminders about seasonal maintenance.
• Complying with legal obligations, including responding to lawful requests from authorities and enforcing our agreements.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our business, including payment processors, delivery and logistics partners, email service providers, and IT support. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information when required by law, including in response to subpoenas, court orders, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to: secure socket layer (SSL) encryption for data transmitted through our Site; access controls limiting employee access to personal information on a need-to-know basis; secure storage of physical and electronic records; and regular review of our security practices. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take precautions when transmitting sensitive information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions, quote requests, and service inquiry records are typically retained for a period of seven (7) years to comply with business, tax, and legal requirements. Project files, including photographs and service agreements, are retained for the duration of any warranty period and for a reasonable period thereafter. Automatically collected technical data may be retained in aggregated or anonymized form for analytical purposes. You may request deletion of your personal information subject to our legal retention obligations.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: The right to receive your personal information in a structured, commonly used format where technically feasible.
• Objection: The right to object to processing based on our legitimate interests.
• Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time.
• Complaint: The right to lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law. Residents of California may have additional rights under the California Consumer Privacy Act (CCPA); please contact us for details.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our records in accordance with applicable law.

International Data Transfers

Our business is located in the United States, and your information is primarily processed and stored within the United States. If you access our Site or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Site and services, you consent to such transfer and processing.

Third-Party Links

Our Site may contain links to third-party websites, including mapping services, payment processors, and other resources. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies and terms of use of any third-party websites you visit. Our inclusion of such links does not imply endorsement of the linked sites or their practices.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last updated" date. Material changes that affect how we use your personal information may be communicated to you via email or a prominent notice on our Site, where appropriate. Your continued use of the Site or our services after such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our practices regarding your personal information, please contact us:

Authentictruetra
2500 S Fairview St # D
Santa Ana, CA 92704
United States
Phone: +17148509787